AWS / update detail

Amazon Connect Customer now provides routing step data in the analytics data lake

Official AWS changelog summary with source attribution, release tags, and community reactions.

Track this AWS release note alongside related changelog updates, risky changes, and weekly digest signals from the developer community.

AWS·Sep 23, 2026, 04:00 PMFeatureAI-assisted summary

Summary

Adds routing step data to the Amazon Connect Customer analytics data lake
Enables analysis of routing decisions (e.g., queue counts, wait times) via Athena and QuickSight without custom pipelines
Data lake availability expanded to all AWS regions where Amazon Connect Customer is offered

featuredocssource healthy

Official source Last checked Oct 5, 2026, 10:00 AM

Loading follow options…

official source

Verify the original release note

Every summary should remain traceable to the original changelog or release source.

AI-assisted summarysource healthyLast checked Oct 5, 2026, 10:00 AM

related channels

Turn this AWS release note into a weekly digest for the tools you actually use.