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Amazon Bedrock Managed Knowledge Base now supports Salesforce and Zendesk as native data source connectors

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AWS·Sep 23, 2026, 05:41 PMFeatureAI-assisted summary

Summary

Added native Salesforce and Zendesk connectors for Amazon Bedrock Managed Knowledge Base.
Connectors automatically crawl, extract metadata, and incrementally sync articles, removing the need for custom ingestion pipelines.
Enables up‑to‑date RAG applications such as support bots and sales assistants using synced content.

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Official source Last checked Oct 5, 2026, 10:00 AM

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